FREE standard shipping when you spend over $300

Orders under $300 are a flat rate charge of $10.00

Express Post is $15.00 per order

ESTIMATED SHIPPING TIMES:
Standard Post: 2-8 business days
Express Post: 1-4 business days

We charge a flat rate of $18 per order to New Zealand.

ESTIMATED SHIPPING TIMES:
Standard International: 5-21 business days

Orders are a flat rate charge of $30 AUD per order

ESTIMATED SHIPPING TIME:
Standard International: 6-27 business days

Orders are a flat rate charge of $35 AUD per order

ESTIMATED SHIPPING TIMES:
Countries that fall into this category are unable to receive an estimated shipping time, however upon receiving your tracking information you will be given an ETA of your parcels arrival. 

Please note, we are unable to ship to the following countries: Afghanistan, Åland Islands, Algeria, Belarus, Bolivia, Botswana, Bouvet Island, Brazil, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Djibouti, El Salvador, Faroe Islands, French Polynesia, French Southern Territories, Greenland, Grenada, Guadeloupe, Guernsey, Guinea-Bissau, Haiti, Heard & McDonald Islands, Iran, Iraq, Isle of Man, Jordan, Kosovo, Kuwait, Kyrgyzstan, Libya, Madagascar, Mayotte, Moldova, Mongolia, Myanmar (Burma), Nauru, Netherlands Antilles, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, San Marino, Sierra Leone, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tunisia, Timor-Leste, Tokelau, Tonga, Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uganda, Uzbekistan, Wallis & Futuna, Venezuela, Yemen.

All international orders are sent DDU (delivery duties unpaid) and may be subject to local duties and tax charges at the final destination.

Any duties or taxes required to be paid by the country your parcel is being delivered to, is the responsibility of you, the customer. Santai is not responsible for any additional charges incurred on your order.

As a guide, this website will give you an indication of duties and taxes payable in your country, however, we recommend contacting your local customs office for an official estimate of these fees prior to placing an order.

Where any order is either refused delivery, or is voluntarily returned to sender (RTS) by the customer, a AUD$70 return shipping fee (plus any additional duties and taxes) will be deducted from the refund amount.

Orders are processed Monday - Friday (AEST), and shipped within 48 hours of ordering (excluding Public Holidays). If your order is placed on a weekend or public holiday, it will be shipped the following business day**

**Please note, order processing times may be subject to a 4-7 business day delay during sale and peak promotional periods due to a higher volume of orders - we greatly appreciate your patience.

If your order is flagged by our team as a potential fraudulent transaction, we reserve the right to contact you for further information (which may include a request for proof of ID) prior to shipment or, we may cancel the order.

The approximate delivery timeframes specified for each delivery region are in addition to the order processing times.

Deliveries by our shipping partners will occur Monday-Friday. To avoid any delay in receiving your package, please ensure someone is home to receive the package at this time.

Please ensure your delivery address and contact information is correct to avoid any delays.

Once your order has been shipped, you will receive an email with the relevant tracking information.

For easy reference, customers can track their order shipment and delivery status here, using the tracking number provided in the shipment confirmation email.

We'd love to help you! Please contact us via email at customercare@santai.com.au