Shipping Information
All orders are shipped out of Brisbane, Australia.
Please read the following shipping rates and and delivery information for your destination below.
For International Deliveries (outside Australia)
All deliveries require a signature on delivery and may be subject to local customs and duties charges at your delivery destination.
For our US based customers concerning Tariffs:
Orders shipped to the United States may be subject to import duties, customs charges, and local taxes upon arrival. These fees are set by US customs, vary depending on your order, and are not included in your checkout total.
Any applicable charges will be collected by the carrier at the time of delivery and are the responsibility of the customer. As customs policies differ, we recommend checking with US Customs for more details before placing your order.
Kindly ensure your both your delivery address and phone number are correct to avoid any delays.
Where any order is either refused delivery, or is voluntarily returned to sender (RTS) by the customer, a AUD$40 return shipping fee (plus any additional duties and taxes) will be deducted from the refund amount.
Australia Shipping
FREE standard shipping when you spend over $150
Orders under $150 are a flat rate charge of $10.00
Express Post is $15.00 per order
ESTIMATED SHIPPING TIMES:
Standard Post: 2-8 business days
Express Post: 1-4 business days
New Zealand Shipping
FREE standard shipping when you spend over $300 AUD
Orders under $300 AUD are a flat rate charge of $17 AUD
ESTIMATED SHIPPING TIMES:
Standard International: 5-10 business days
US, Canada, UK and Europe Shipping
FREE standard shipping when you spend over $300 USD
Orders under $300 USD are a flat rate charge of $25 AUD
ESTIMATED SHIPPING TIME:
Standard International: 6-14 business days
Rest of World Shipping
Orders are a flat rate charge of $35 AUD per order
ESTIMATED SHIPPING TIMES:
Countries that fall into this category are unable to receive an estimated shipping time, however upon receiving your tracking information you will be given an ETA of your parcels arrival.
Please note, we are unable to ship to the following countries: Afghanistan, Åland Islands, Algeria, Belarus, Bolivia, Botswana, Bouvet Island, Brazil, Caribbean Netherlands, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Djibouti, El Salvador, Faroe Islands, French Polynesia, French Southern Territories, Greenland, Grenada, Guadeloupe, Guernsey, Guinea-Bissau, Haiti, Heard & McDonald Islands, Iran, Iraq, Isle of Man, Jordan, Kosovo, Kuwait, Kyrgyzstan, Libya, Madagascar, Mayotte, Moldova, Mongolia, Myanmar (Burma), Nauru, Netherlands Antilles, Norfolk Island, North Korea, Oman, Pakistan, Palestinian Territories, Papua New Guinea, Paraguay, Philippines, Pitcairn Islands, Qatar, Réunion, Russia, Rwanda, San Marino, Sierra Leone, Somalia, South Africa, South Georgia & South Sandwich Islands, South Sudan, Sudan, Suriname, Svalbard & Jan Mayen, Syria, Tunisia, Timor-Leste, Tokelau, Tonga, Turkmenistan, Turks & Caicos Islands, Tuvalu, Ukraine, Uganda, Uzbekistan, Wallis & Futuna, Venezuela, Yemen.
International customs taxes and duties
All international orders are sent DDU (delivery duties unpaid) and may be subject to local duties and tax charges at the final destination.
Any duties or taxes required to be paid by the country your parcel is being delivered to, is the responsibility of you, the customer. Santai is not responsible for any additional charges incurred on your order.
As a guide, this website will give you an indication of duties and taxes payable in your country, however, we recommend contacting your local customs office for an official estimate of these fees prior to placing an order.
Where any order is either refused delivery, or is voluntarily returned to sender (RTS) by the customer, a AUD$40 return shipping fee (plus any additional duties and taxes) will be deducted from the refund amount.
Order processing time
Orders are processed Monday - Friday (AEST), and shipped within 48 hours of ordering (excluding Public Holidays). If your order is placed on a weekend or public holiday, it will be shipped the following business day**
**Please note, order processing times may be subject to a 4-7 business day delay during sale and peak promotional periods due to a higher volume of orders - we greatly appreciate your patience.
If your order is flagged by our team as a potential fraudulent transaction, we reserve the right to contact you for further information (which may include a request for proof of ID) prior to shipment or, we may cancel the order.
Order delivery time
The approximate delivery timeframes specified for each delivery region are in addition to the order processing times.
Deliveries by our shipping partners will occur Monday-Friday. To avoid any delay in receiving your package, please ensure someone is home to receive the package at this time, you may use the tracing link provided to keep an eye on your delivery status.
Please ensure your delivery address and contact information is correct to avoid any delays.
Order tracking
Once your order has been shipped, you will receive an email with the relevant tracking information.
For easy reference, customers can track their order shipment and delivery status here, using the tracking number provided in the shipment confirmation email.
Have a question about shipping?
We'd love to help you! Please contact us via email at customercare@santai.com.au
When you choose Santai, you're supporting our dedication to shaping a more sustainable future for the fashion industry.
Our packaging materials are made from 100% recycled plastics and are fully recyclable, reflecting our commitment to reducing waste.