Ensure your items meet these conditions for a smooth return process:

1. Return item(s) within 14 days of the order delivery date for Australia/ New Zealand and 21 days for international orders
2. All item(s) must be returned to Santai in the original unworn, unaltered, unwashed condition, folded neatly with all garment tags attached

Note: If the item(s) are not returned meeting these requirements,  your return will be sent back to you at an additional cost to you.

Customers are responsible for any return shipping costs. As mail delivery services can be unreliable and parcel theft is real, we recommend any return is sent using a registered or traceable postal service, as Santai is not liable for lost returns.

Original shipping charges, taxes, and duties are non-refundable.

All items listed on the website that are marked as “Sale”, are strictly eligible for a Store Credit only.

Please note, we do not refund or credit the cost of shipping.
Store Credits for sale items are valid for 2 years from the date of issue.

We strictly do not offer refunds on any Sale items purchased (unless deemed faulty) please see conditions for Faulty Items.

Any items marked down to “Final Sale” at the time of purchase are not eligible for return, refund/store credit (unless deemed faulty), please see Faulty Items conditions below.

(1) Full-price item(s) purchased using a promo/discount code are eligible for refund/store credit to the value paid for the item using such code.

(2) For any sale item purchased using a promo code, the store credit amount will reflect the amount paid using such code.

We sincerely hope your order arrives in perfect condition, but if you encounter a fault, we're here to help.

Please reach out to us at customercare@santai.com.au within 7 days of receiving your order following the instruction below:*

Kindly provide your order number, images of the fault, and a brief description.

Minor Faults: For minor faults, we'll assist in organizing a replacement or repair for your item.
Major Faults: In the unfortunate event of a major fault, you have the option of a replacement, refund, or credit note.

*Note: under Australian consumer law, this policy does not apply to the customer misusing the item or not adhering to the care instructions provided.

Please allow up to 7 business days from delivery of your return to receive your refund. Once your refund has been processed, you will receive a notification via email.

Your refund will be processed via the original payment method used to place the order. 

View our complete Returns Policy for more information. 

At this time we only offer refunds and do not currently offer exchanges. Instead we suggest you return the unwanted item for refund, and place a new order for the item you desire in its place.